Job Description
Join our dynamic team as a Remote Scheduling Coordinator and become the backbone of our healthcare operations! This full-time remote-friendly position offers the flexibility to work from anywhere while making a tangible impact in patient care coordination. We're seeking a highly organized professional to manage complex appointment schedules across multiple departments, ensuring seamless patient experiences and operational efficiency.
Wichita Health Solutions is committed to fostering an inclusive, supportive environment where your skills can flourish. Enjoy competitive benefits, professional development opportunities, and the chance to contribute to a mission-driven organization dedicated to improving community health outcomes.
Responsibilities
- Coordinate and optimize multi-departmental appointment schedules using advanced scheduling software
- Act as primary liaison between patients, physicians, and clinical staff to resolve scheduling conflicts
- Manage patient intake processes, including eligibility verification and insurance pre-authorizations
- Maintain accurate electronic health records (EHR) documentation with zero-tolerance for errors
- Implement and improve scheduling protocols to maximize provider utilization and patient access
- Monitor wait times and implement real-time adjustments to minimize patient delays
- Generate weekly/monthly performance reports for operational leadership
Qualifications
- Associate's degree in healthcare administration or related field (Bachelor's preferred)
- 3+ years of experience in medical scheduling or healthcare coordination
- Proficiency in EHR systems (Epic, Cerner) and scheduling software (Zocdoc, Calendly)
- Exceptional communication skills with ability to de-escalate sensitive situations
- Certified Medical Administrative Assistant (CMAA) or equivalent certification
- Advanced knowledge of HIPAA compliance and healthcare regulations
- Proven ability to manage competing priorities with meticulous attention to detail
- Strong problem-solving skills with data-driven decision-making approach