Job Description
Are you looking to kickstart your career in the technology sector without the need for prior experience? Apex Support Services is currently seeking motivated individuals to join our team as Remote Tech Support Specialists. We provide comprehensive training, so if you have a passion for helping others and a basic understanding of computers, we want to hear from you.
This is a fully remote position based in Jacksonville, FL, offering the flexibility to work from home while enjoying a competitive benefits package. Join an industry-leading team where your growth is our priority.
Responsibilities
- Provide exceptional customer service and technical troubleshooting support via phone and email.
- Diagnose and resolve basic hardware and software issues for clients.
- Document customer interactions and resolutions in the internal ticketing system.
- Assist clients with account setup, navigation, and software installation.
- Collaborate with senior technicians to escalate complex issues when necessary.
- Maintain a professional and patient demeanor when assisting non-technical users.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy (Windows and Mac experience preferred).
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a quiet home office environment.
- A positive attitude and a willingness to learn new technologies quickly.
- Ability to work flexible hours, including evenings and weekends if required.