Job Description
Join Phoenix Tech Solutions as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking passionate problem-solvers to deliver exceptional technical support from the comfort of your home office. Enjoy competitive compensation, flexible hours, and a collaborative culture that values innovation and growth. Your expertise will directly impact thousands of users across Arizona and beyond.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service across multiple channels (phone, email, chat)
- Document troubleshooting steps and maintain accurate case records
- Collaborate with senior engineers on complex technical escalations
- Conduct proactive system health checks and maintenance
- Train users on new technologies and security protocols
- Contribute to knowledge base documentation and improvement initiatives
Qualifications
- 2+ years of technical support experience with remote tools
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS environments and networking fundamentals
- Strong diagnostic skills with hardware/software troubleshooting
- Excellent written/verbal communication abilities
- Experience with ticketing systems (Zendesk, ServiceNow)
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated workspace