Job Description
Join TechFlow Solutions, a cutting-edge tech firm revolutionizing digital experiences! We're seeking a passionate Remote Tech Support Specialist to join our dynamic San Francisco team. Enjoy flexible work arrangements while delivering exceptional technical support to enterprise clients across the US. We offer comprehensive benefits, professional development stipends, and a collaborative remote-first culture where your expertise makes a tangible impact.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access for complex hardware/software issues
- Diagnose and resolve network connectivity, security vulnerabilities, and system performance bottlenecks
- Document incident resolutions in ticketing systems (Jira/Servicenow) and maintain knowledge base articles
- Collaborate with engineering teams on escalated issues and root cause analysis
- Maintain compliance with SOC 2 and HIPAA security protocols for client data
- Train end-users on new technologies and security best practices
Qualifications
- 3+ years experience in enterprise-level technical support or IT operations
- Expertise in Windows Server, Active Directory, and cloud infrastructure (AWS/Azure)
- Strong proficiency in networking fundamentals (TCP/IP, VPN, DNS, firewalls)
- Industry certifications (CompTIA A+/Network+, Google IT Support Professional)
- Exceptional troubleshooting skills with ability to handle high-pressure situations
- Experience with remote access tools (TeamViewer, AnyConnect, RDP)
- Excellent communication skills with ability to translate technical concepts to non-technical users