Job Description
Join Alaska Tech Solutions as a Remote Tech Support Specialist and become an integral part of our innovative team! We're seeking a dedicated professional to provide exceptional technical assistance to clients across Anchorage and beyond. Enjoy the flexibility of remote work while making a real impact in Alaska's growing tech sector. Our competitive compensation package includes comprehensive benefits and opportunities for career advancement.
Why Join Us? • 100% remote work environment • Collaborative culture focused on innovation • Competitive salary and benefits • Professional development opportunities • Work with cutting-edge technology
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity problems, system crashes, and security threats
- Create and maintain detailed documentation of technical issues and solutions
- Collaborate with cross-functional teams to resolve complex technical challenges
- Conduct remote system installations, configurations, and updates
- Provide training to clients on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 2+ years of experience in technical support or IT operations
- Strong knowledge of Windows, macOS, and Linux operating systems
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Excellent problem-solving and communication skills
- CompTIA A+ or Network+ certification required
- Ability to work independently with minimal supervision
- Valid Alaska driver's license (occasional on-site support may be required)