Job Description
Join our innovative team as a Remote Tech Support Specialist in Jacksonville, FL! We're seeking passionate tech enthusiasts to deliver exceptional customer support from the comfort of your home. As a key member of our IT department, you'll troubleshoot complex technical issues, empower users with seamless solutions, and contribute to our cutting-edge digital transformation initiatives. Enjoy flexible hours, competitive benefits, and a collaborative remote work environment. Start your career with us tomorrow!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service across phone, chat, and email channels
- Document technical cases and maintain accurate knowledge base entries
- Collaborate with engineering teams on system improvements
- Train users on new technologies and security protocols
- Monitor system performance and proactively address vulnerabilities
- Support cross-departmental IT projects and rollouts
Qualifications
- 2+ years of technical support experience (remote preferred)
- Expertise in Windows/macOS, networking, and cloud platforms
- CompTIA A+ or equivalent certification required
- Strong problem-solving and communication skills
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated workspace
- Customer service mindset with patience and empathy