Job Description
Join our award-winning team as a Remote Tech Support Specialist with comprehensive paid training! We're seeking motivated individuals in Fresno, CA to launch their IT careers with zero upfront costs. Our 6-week paid training program covers everything from hardware troubleshooting to network diagnostics, followed by ongoing mentorship and growth opportunities. Enjoy full benefits, flexible remote work, and the chance to become a certified IT professional—all while supporting clients nationwide.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide exceptional customer service with clear, patient communication
- Document cases accurately in ticketing systems (Zendesk/Jira)
- Collaborate with senior engineers on complex technical escalations
- Maintain security protocols for client data and systems
- Contribute to knowledge base articles and troubleshooting guides
- Participate in continuous training to stay current with tech trends
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy with Windows/macOS experience
- Strong problem-solving and customer service mindset
- Ability to learn technical concepts quickly
- Reliable home office setup with high-speed internet
- No prior IT experience required (training provided)
- Strong written and verbal communication skills
- US citizenship or legal work authorization required