Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital transformation. We're seeking a passionate tech expert to deliver exceptional remote support across New York's thriving tech ecosystem. Enjoy the flexibility of remote work while making tangible impacts at industry-leading companies.
Why NexusTech? We pride ourselves on fostering a culture of innovation, continuous learning, and work-life balance. Our comprehensive benefits package includes health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via remote channels (phone, chat, email)
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux environments
- Manage ticket systems with SLA adherence and customer satisfaction focus
- Create technical documentation and knowledge base articles
- Collaborate with engineering teams on system improvements and bug resolution
- Conduct remote onboarding/training for new software deployments
Qualifications
- 3+ years in enterprise-level remote tech support
- CompTIA A+/Network+ certification (or equivalent)
- Expertise in cloud platforms (AWS/Azure/GCP) and SaaS tools
- Strong scripting skills (Python/Bash/PowerShell)
- Experience with remote access tools (TeamViewer/AnyConnect)
- Exceptional troubleshooting methodology and customer communication
- Ability to work independently across time zones