Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist in Orlando, FL! This role offers flexible hours while providing critical technical assistance to clients during overnight operations. Enjoy competitive pay, remote work options, and a collaborative environment where your problem-solving skills make a real impact. Perfect for students, night owls, or professionals seeking supplemental income with growth opportunities.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote assistance for enterprise clients
- Troubleshoot complex hardware/software issues including network connectivity, OS errors, and application crashes
- Document all interactions in CRM systems with detailed ticket resolution notes
- Collaborate with global support teams to escalate and resolve critical incidents
- Maintain system health through proactive monitoring and preventative maintenance
- Train clients on best practices and security protocols during support sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in technical support or IT helpdesk environment
- Proficiency with Windows/macOS, network diagnostics, and remote tools
- Exceptional written/verbal communication skills for diverse client interactions
- Strong analytical abilities to diagnose and resolve technical issues
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or similar certification highly desirable