Job Description
Join our dynamic team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring seamless service for our global client base. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative work environment designed to support your professional growth.
Why Work With Us?
• Competitive salary with performance bonuses
• Comprehensive health, dental, and vision insurance
• Paid training and career advancement opportunities
• Modern downtown Charlotte location with free parking
• Collaborative team culture focused on work-life balance
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system outages, security alerts, and performance issues
- Document all incidents, resolutions, and knowledge base contributions
- Collaborate with day-shift teams for seamless handovers and issue escalation
- Conduct proactive system health checks and maintenance during off-peak hours
- Maintain strict compliance with security protocols and data protection standards
- Train junior team members on support procedures and troubleshooting techniques
Qualifications
- Minimum 2 years of technical support experience in a 24/7 environment
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, hardware, and software issues
- ITIL Foundation certification or equivalent experience preferred
- Exceptional problem-solving abilities with customer-first mindset
- Ability to work independently with minimal supervision during overnight shifts
- Valid US driver's license and reliable transportation
- Must pass background check and drug screening