Job Description
Join our dynamic team as a Night Shift Support Specialist at GlobalTech Solutions Inc.! We're seeking motivated individuals with no prior experience to provide exceptional technical support during overnight hours. This role offers comprehensive training, career growth opportunities, and a supportive work environment. If you're detail-oriented, tech-savvy, and thrive in a fast-paced setting, apply today to start your career journey!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise clients
- Troubleshoot hardware/software issues and document resolution steps
- Monitor system alerts and escalate critical incidents to senior engineers
- Maintain accurate ticket logs in ServiceNow platform
- Collaborate with cross-functional teams during major outages
- Conduct daily system health checks and preventive maintenance
- Train on proprietary software tools and security protocols
Qualifications
- High school diploma or equivalent (no technical experience required)
- Basic computer literacy and internet navigation skills
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Flexibility to work weekends and holidays as needed
- Passion for technology and willingness to learn new systems
- Valid driver's license (for occasional on-site support)