Job Description
Join our dynamic team as a Senior Remote Tech Support Specialist in sunny Orlando, FL! We're seeking a tech-savvy professional to deliver exceptional customer service while working fully remotely. Enjoy flexible hours, comprehensive benefits, and career growth opportunities in a cutting-edge environment. If you're passionate about troubleshooting and making a difference, apply today!
Responsibilities
- Diagnose and resolve complex technical issues via phone, email, and remote access
- Provide Tier 2/3 support for hardware, software, and network infrastructure
- Document cases meticulously in CRM systems for audit trails
- Collaborate with cross-functional teams on system improvements
- Train end-users on best practices and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of enterprise-level tech support experience
- Expertise in Windows/macOS, networking (TCP/IP, VPN), and cloud services
- CompTIA A+/Network+ or equivalent certification required
- Strong analytical skills with ability to troubleshoot under pressure
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Valid Florida driver's license (occasional on-site support)