Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Orlando, FL! We're seeking a dedicated professional to provide critical technical support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. This role is perfect for night owls who thrive in fast-paced technical environments and want to make a real impact.
Responsibilities
- Provide 24/7 technical support for hardware, software, and network issues
- Monitor and maintain critical systems during overnight operations
- Document incident reports and troubleshoot escalations
- Collaborate with global teams on system updates and patches
- Ensure SLA compliance for overnight service levels
- Perform proactive system maintenance and health checks
- Train junior staff on support protocols
Qualifications
- 2+ years of IT support experience in night shift environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/Linux systems and networking
- Strong troubleshooting skills for enterprise applications
- Excellent written communication for documentation
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- Knowledge of cybersecurity best practices