Job Description
Join our award-winning IT team as a Remote Tech Support Specialist and revolutionize how businesses in Lincoln, NE solve technical challenges. We're seeking a customer-obsessed professional to deliver exceptional remote support to enterprise clients across the heartland. Enjoy flexible working hours while making tangible impact through cutting-edge troubleshooting and system optimization.
Why TechSolutions Inc.?
- Industry-leading training in cloud infrastructure and cybersecurity
- Clear career advancement pathways to DevOps/Cloud Engineer roles
- Comprehensive benefits including health insurance and 401(k) matching
- Collaborative remote work culture with quarterly team retreats
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Implement cybersecurity protocols for client endpoints and networks
- Document technical solutions in our knowledge base with detailed SOPs
- Train clients on system best practices and preventive maintenance
- Collaborate with Tier 2 engineers on escalated infrastructure challenges
- Monitor system health using Nagios and Splunk dashboards
Qualifications
- 3+ years of enterprise-level remote tech support experience
- CompTIA A+/Network+ certifications (or equivalent)
- Expertise in Windows Server 2019+ and Active Directory
- Proficiency with Zendesk, TeamViewer, and Jira
- Strong scripting skills in PowerShell or Bash
- Ability to work independently with minimal supervision
- Excellent written communication for technical documentation