Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a customer-obsessed professional to deliver exceptional technical support to our Cincinnati-based clients while enjoying the flexibility of remote work. At TechSolve, you'll work with cutting-edge technology in a collaborative environment where your problem-solving skills directly impact our success.
What We Offer:
- 100% remote work opportunity with flexible hours
- Comprehensive health, dental, and vision insurance
- Professional development stipend and certifications
- MacBook Pro and home office equipment provided
- Generous PTO and paid company holidays
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Provide exceptional customer support via phone, chat, and email channels
- Document technical solutions in our CRM system with precision
- Collaborate with senior engineers on escalated technical challenges
- Proactively monitor client systems to prevent potential issues
- Train clients on best practices for digital security
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of experience in remote technical support
- Expert knowledge of Windows, macOS, and networking fundamentals
- CompTIA A+ or equivalent certification required
- Exceptional communication and problem-solving abilities
- Experience with ticketing systems (Jira, Zendesk, or ServiceNow)
- Ability to work independently with minimal supervision
- Strong analytical skills for root cause analysis