Job Description
Urgently Hiring Remote Tech Support Specialists in Cincinnati, OH!
Join our award-winning IT team at TechSolutions Inc. and become the hero behind seamless digital experiences. We're seeking passionate tech professionals to deliver exceptional remote support to our clients across the Cincinnati metro area. Enjoy competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technologies—all while making a tangible impact.
What We Offer:
- Comprehensive benefits package including health insurance and retirement plans
- Professional development stipend and certifications
- Collaborative remote work environment with modern tools
- Performance-based bonuses and advancement opportunities
Responsibilities
- Provide remote technical assistance via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install/configure workstations, servers, and cloud-based solutions
- Document all interactions using ticketing systems (ServiceNow/Jira)
- Train users on new technologies and security protocols
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of experience in remote technical support or help desk roles
- CompTIA A+/Network+ certification (or equivalent experience)
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with networking fundamentals
- Excellent written/verbal communication with customer-first mindset
- Ability to work independently in remote environment with minimal supervision
- Experience with ITSM tools and ticket management systems