Job Description
Join our dynamic remote tech support team and revolutionize how businesses in Fort Wayne, IN resolve technical challenges! We provide all necessary equipment – laptops, peripherals, and software – so you can focus on delivering exceptional service from the comfort of your home. As a key member of our IT backbone, you'll diagnose complex issues, implement solutions, and become a trusted digital ally for clients across diverse industries. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a supportive virtual environment. Apply today to launch your remote tech career with industry-leading tools!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2/3 support for network, security, and cloud systems
- Document cases meticulously in CRM systems (e.g., ServiceNow)
- Train end-users on cybersecurity best practices
- Collaborate with engineering teams on infrastructure improvements
- Monitor system health and proactively address vulnerabilities
- Maintain SLA compliance with 99%+ resolution targets
Qualifications
- 3+ years in remote IT support or helpdesk environments
- CompTIA A+/Network+ or equivalent certifications
- Expertise in Windows/macOS, Active Directory, and cloud platforms
- Strong diagnostic skills for complex networking issues
- Experience with remote access tools (TeamViewer, AnyDesk)
- Exceptional written and verbal communication abilities
- Ability to work independently with minimal supervision