Job Description
Join Our Urgent Remote Hiring Drive! NexusTech Solutions is immediately seeking a Remote Tech Support Specialist to join our dynamic team. Enjoy the flexibility of working from home with all equipment provided including laptop, headset, and peripherals. This is your chance to join a rapidly growing tech leader while enjoying Seattle's vibrant culture from anywhere in the US.
We offer competitive compensation, comprehensive benefits, and a supportive remote work environment. Perfect for tech professionals seeking career growth without geographical constraints.
Responsibilities
- Provide exceptional technical support to clients via phone, chat, and remote access
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all interactions and resolutions in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Conduct remote system installations and configurations
- Monitor service metrics and contribute to process improvements
- Train clients on new technologies and best practices
Qualifications
- 3+ years in technical support or IT helpdesk roles
- Expertise in Windows/macOS troubleshooting and networking
- Strong communication skills with technical and non-technical audiences
- Certifications (CompTIA A+, Network+, or Microsoft 365 preferred)
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- Customer-focused mindset with problem-solving aptitude
- US residency required for equipment shipping