Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and elevate your career with cutting-edge technology! We provide all necessary equipment – no personal devices required. Enjoy the flexibility of remote work while delivering exceptional technical support to clients across Newark and beyond. Our dynamic team values innovation, collaboration, and professional growth. If you're passionate about solving complex tech challenges and thrive in a supportive environment, this is your opportunity to shine.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Install, configure, and maintain company-provided IT equipment
- Document all support interactions and resolutions in ticketing systems
- Collaborate with cross-functional teams to implement security protocols
- Provide training to end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Support after-hours on-call rotation as scheduled
Qualifications
- 2+ years of remote IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of networking (TCP/IP, DNS, VPN)
- Experience with ticketing systems (Jira, ServiceNow)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Valid US driver's license for equipment shipments