Job Description
Join our dynamic remote team as a Night Shift Support Specialist in Mesa, AZ! TechSolutions Inc. is seeking a dedicated professional to provide exceptional technical support during overnight hours. This fully remote role offers competitive compensation, flexible scheduling, and comprehensive benefits. You'll be the first point of contact for resolving critical system issues, ensuring seamless operations for our global clients. Enjoy the freedom of working from home while making a real impact on our 24/7 infrastructure.
What We Offer:
- Remote-first work environment
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Professional development stipend
Responsibilities
- Provide Tier 2/3 technical support for cloud-based platforms during overnight hours
- Monitor and resolve system alerts, outages, and security incidents
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with global teams during cross-timezone incidents
- Perform proactive system maintenance and patch deployments
- Train junior support staff on escalation protocols
- Generate weekly performance reports for leadership review
Qualifications
- 3+ years of experience in IT support or system administration
- Proficiency with AWS, Azure, or GCP cloud platforms
- Strong knowledge of Linux/Windows server environments
- CompTIA Security+ or equivalent certification required
- Experience with ticketing systems (Jira, ServiceNow)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to adjust schedule during critical incidents