Job Description
Are you looking for a rewarding career in technology without needing years of prior experience? ApexTech Solutions is currently hiring Remote Tech Support Specialists based in Tulsa, OK.
We offer a comprehensive Paid Training Program to equip you with the skills needed to succeed in the IT industry. Join a dynamic team where your growth is our priority.
Why Join Us?
- Full Remote Work: Work from the comfort of your home in Tulsa or anywhere in the US.
- Paid Training: No experience? No problem. We provide industry-leading training at no cost to you.
- Career Advancement: Clear pathways to Senior Tech Support, Systems Administration, and Network Engineering.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
Job Overview:
As a Tech Support Specialist, you will serve as the first point of contact for our clients, resolving technical issues, troubleshooting hardware and software problems, and providing exceptional customer service. This is an excellent opportunity for motivated individuals to launch a stable IT career.
Responsibilities
- Provide tier-one technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all customer interactions, symptoms, and resolutions in the CRM system.
- Collaborate with senior engineers to escalate complex technical tickets when necessary.
- Stay updated on the latest technology trends and product updates.
- Maintain a high level of professionalism and patience with all customers.
- Assist in the creation of knowledge base articles for common technical issues.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Strong problem-solving skills and logical thinking abilities.
- Excellent verbal and written communication skills.
- Basic computer literacy (Windows, Mac, Android, iOS).
- Reliable high-speed internet connection and a quiet home office space.
- Ability to work flexible hours, including evenings and weekends.
- Willingness to participate in our paid training curriculum.