Job Description
Join NexusTech Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind seamless digital experiences for Atlanta-based clients. We're seeking tech-savvy professionals to deliver exceptional remote IT support with flexible hours. Enjoy a dynamic role where you'll troubleshoot complex issues, empower users, and drive innovation—all while working from anywhere in the Atlanta metro area. This position offers competitive compensation, growth opportunities, and the chance to join a forward-thinking team.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support tools
- Provide step-by-step guidance to users for system configurations and troubleshooting
- Manage ticket queues with SLA adherence and proactive follow-up
- Document solutions and create knowledge base articles for future reference
- Collaborate with senior engineers on escalated technical challenges
- Conduct remote system installations, upgrades, and security patches
- Maintain inventory and asset management for assigned clients
Qualifications
- 2+ years of technical support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficiency in remote support tools (TeamViewer, AnyDesk, etc.)
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Exceptional communication and customer service abilities
- Experience with ticketing systems (Jira, Zendesk)
- Ability to work independently with minimal supervision
- Available for 20-25 hours/week with flexible scheduling