Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and enjoy the freedom of working from anywhere in Indianapolis! We provide all necessary equipment including high-performance laptops, dual monitors, and dedicated software. Our team thrives on innovation and collaboration, offering exceptional career growth opportunities in a supportive environment. Experience the perfect blend of remote flexibility and professional development with a company that invests in your success.
Responsibilities
- Provide remote technical support via phone, chat, and video for hardware/software issues
- Diagnose and resolve network connectivity problems across Windows/macOS environments
- Manage IT assets and maintain accurate documentation in ticketing systems
- Collaborate with cross-functional teams to implement technology solutions
- Conduct proactive system maintenance and security updates
- Train users on new technologies and best practices
Qualifications
- 3+ years of remote IT support experience with helpdesk systems
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS)
- Excellent communication and customer service abilities
- CompTIA A+/Network+ certification preferred
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection at home