Job Description
Join Tulsa Tech Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during evening hours while our primary team rests. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Tulsa's growing tech sector.
As a key member of our support team, you'll troubleshoot complex technical issues, maintain system integrity, and deliver outstanding customer service to our global client base. Our modern Tulsa facility features cutting-edge technology and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems during night shift hours
- Monitor and maintain server infrastructure, databases, and cloud services to ensure 99.9% uptime
- Document all troubleshooting procedures, solutions, and system changes in our ITSM platform
- Collaborate with day-shift teams during handover periods for seamless continuity of operations
- Conduct routine system health checks and implement security patches during low-traffic periods
- Train junior technicians on advanced troubleshooting methodologies and best practices
Qualifications
- Minimum 2 years of experience in IT support or helpdesk roles with night shift exposure
- CompTIA A+ or Network+ certification (or equivalent industry-recognized certification)
- Proficiency in Windows Server administration and Active Directory management
- Strong diagnostic skills for resolving hardware, software, and connectivity issues
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to work independently with minimal supervision during overnight hours
- Valid driver's license with reliable transportation for occasional on-site visits