Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and become the backbone of our digital transformation journey. We're seeking passionate problem-solvers to deliver exceptional technical assistance to clients across Mesa, AZ and beyond. Enjoy a fully remote work environment with competitive benefits and career growth opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote access
- Provide tier-2 support for enterprise systems including cloud infrastructure and cybersecurity protocols
- Create detailed technical documentation and knowledge base articles
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Maintain SLAs while exceeding customer satisfaction metrics
- Train junior support staff on emerging technologies
Qualifications
- 3+ years of experience in IT support with cloud platforms (AWS/Azure/GCP)
- CompTIA Network+ or equivalent certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills for Windows/macOS/Linux environments
- Experience with ticketing systems (Zendesk, Jira Service Desk)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision