Job Description
Join our elite support team and make an immediate impact! TechGuard Solutions is seeking dedicated Night Shift Support Specialists to start tomorrow in Stockton, CA. This premium opportunity offers competitive pay, comprehensive training, and a supportive environment where your skills shine. If you're a problem-solver ready to deliver exceptional customer service while working independently during evening hours, apply today!
Responsibilities
- Provide 24/7 technical support for enterprise software and hardware systems
- Resolve customer issues via phone, chat, and remote access with precision
- Document all interactions in CRM systems with detailed accuracy
- Collaborate with day-shift teams during handover periods
- Monitor system alerts and proactively address potential escalations
- Contribute to knowledge base improvements and SOP updates
Qualifications
- Minimum 1 year technical support experience in high-volume environments
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Exceptional written and verbal communication skills
- Ability to troubleshoot complex issues independently
- Flexible availability for overnight shifts (10 PM - 6 AM)
- CompTIA A+ or equivalent certification preferred