Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist in Wichita, KS! We're seeking tech-savvy professionals to provide exceptional customer support from home. As a remote team member, you'll receive all necessary equipment – including a high-performance laptop, headset, and software – to excel in this role. Enjoy competitive pay, comprehensive benefits, and a flexible work environment while solving complex technical challenges for our diverse client base.
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and troubleshoot network connectivity, security vulnerabilities, and system performance
- Install/configure operating systems, applications, and peripheral devices
- Maintain detailed documentation of support tickets and resolutions
- Collaborate with cross-functional teams to escalate complex technical issues
- Proactively update knowledge base articles and training materials
Qualifications
- Associate's degree in IT or equivalent experience (2+ years technical support)
- Expertise in Windows/macOS operating systems and networking fundamentals
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong diagnostic skills and customer service aptitude
- CompTIA A+/Network+ certification preferred
- Ability to work independently with minimal supervision