Job Description
Join Omaha Tech Solutions and revolutionize how we deliver exceptional remote tech support! We're seeking passionate individuals to join our growing team with fully flexible scheduling and 100% remote work opportunities. Enjoy the perfect work-life balance while solving cutting-edge technical challenges for diverse clients across Omaha and beyond. Our culture thrives on innovation, collaboration, and professional growth – with competitive compensation and comprehensive benefits. Ready to elevate your career? Apply today!
Responsibilities
- Provide exceptional remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document cases meticulously in CRM platforms with detailed resolution steps
- Collaborate with Tier 2/3 engineers on complex escalations
- Conduct proactive system health checks and maintenance
- Train clients on new technologies and best practices
- Adhere to SLAs and maintain high customer satisfaction scores
Qualifications
- 3+ years in remote IT support or help desk environments
- Expertise in Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- CompTIA A+/Network+ or equivalent certification required
- Exceptional written and verbal communication skills
- Proven ability to troubleshoot independently with minimal supervision
- Experience with ticketing systems (Zendesk, Jira) and remote desktop tools
- Self-motivated with strong time management in flexible-hour settings