Job Description
Launch your IT career with our comprehensive paid training program! TechAdvance Solutions is seeking motivated Remote Tech Support Specialists in Tulsa to join our innovative team. No prior experience required – we provide all the training you need to succeed in this fully remote role. Enjoy competitive pay, flexible hours, and opportunities for growth within a company that invests in its people.
Why Join Us?
- PAID 8-week technical certification program
- 100% remote work with modern equipment provided
- Health benefits, 401(k), and professional development stipend
- Collaborative culture with mentorship from senior engineers
- Clear career advancement path to senior roles
Responsibilities
- Provide Tier 1 remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues including OS, network connectivity, and security protocols
- Document all interactions using ticketing systems with detailed resolution notes
- Collaborate with Tier 2 engineers for complex escalations while maintaining ownership
- Conduct system health checks and preventative maintenance for assigned clients
- Train end-users on new technologies and security best practices
- Adhere to SLA metrics and customer satisfaction targets
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Exceptional problem-solving skills with attention to detail
- Strong written/verbal communication abilities in English
- Ability to work independently with minimal supervision in remote environment
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection and dedicated workspace
- Willingness to obtain additional certifications (company-sponsored)