Job Description
Launch your IT career with our comprehensive paid training program! NexusTech Solutions is seeking motivated individuals for remote Tech Support Specialist roles in Colorado Springs. No prior experience required – we provide everything you need to succeed in a dynamic tech environment. Enjoy flexible remote work while building expertise in network troubleshooting, customer service excellence, and cutting-edge IT solutions.
Our 4-week paid training covers Windows/macOS systems, cloud platforms, security protocols, and ticketing systems. Join a supportive team that values growth and offers clear career advancement paths to roles like Senior Support Engineer or IT Manager. Benefits include health insurance, retirement plans, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide exceptional customer support with patience and technical clarity
- Document troubleshooting steps in ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior engineers with detailed documentation
- Maintain knowledge base articles and contribute to improvement initiatives
- Collaborate with cross-functional teams on system updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (OS navigation, internet troubleshooting)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Reliable home office setup with high-speed internet
- Customer service mindset with empathy and patience
- U.S. work authorization and Colorado residency required