Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Remote Tech Support Specialists in San Antonio, TX. No prior experience required – we'll equip you with industry certifications and hands-on skills to excel in cloud infrastructure, security protocols, and customer service excellence. Enjoy full remote flexibility while joining a dynamic team committed to professional growth and innovation.
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and cloud services
- Document cases in ticketing systems with detailed resolution steps and preventive measures
- Collaborate with Tier 3 engineers for complex escalations while maintaining SLAs
- Conduct system health checks and proactive maintenance for assigned client portfolios
- Maintain knowledge base articles and contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic familiarity with Windows/macOS/Linux operating systems
- Strong problem-solving aptitude and customer service mindset
- Ability to work independently with minimal supervision in remote environment
- Reliable internet connection (minimum 20 Mbps) and quiet home office setup
- Willingness to obtain CompTIA A+/Network+ certifications (provided)
- Excellent written and verbal communication skills in English and Spanish (bilingual a plus)