Job Description
Join TechSolutions Inc., a leading innovator in IT infrastructure, as a Remote Tech Support Specialist. We're offering an exceptional opportunity to provide world-class technical assistance to clients across the nation while enjoying the flexibility of remote work based in Pittsburgh, PA. As a key member of our support team, you'll solve complex technical challenges, deliver exceptional customer experiences, and contribute to our mission of seamless digital transformation. Sign-on bonus of $5,000 included!
Our culture values work-life balance, continuous learning, and professional growth. Enjoy competitive benefits, flexible scheduling, and a supportive environment where your expertise makes a tangible impact. Ready to accelerate your career with a remote role that rewards your skills? Apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across diverse platforms including Windows, macOS, and mobile devices
- Provide exceptional remote technical support via phone, chat, and ticketing systems
- Document troubleshooting steps and solutions in ticket management systems (e.g., Zendesk, ServiceNow)
- Collaborate with Tier 2 and engineering teams to resolve complex escalations
- Proactively monitor system health and implement preventive maintenance protocols
- Train end-users on security best practices and software utilization
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in troubleshooting Windows, macOS, and mobile OS ecosystems
- Strong diagnostic skills with experience in networking fundamentals and cloud services
- Exceptional communication skills with ability to explain technical concepts to non-technical users
- Familiarity with ticketing systems and remote access tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision in a remote setting
- Experience with CRM systems and customer service metrics