Job Description
Launch your IT career with our comprehensive paid training program! CincyTech Solutions is seeking motivated individuals for fully remote Technical Support Specialist positions based in Cincinnati, OH. No prior experience required – we provide industry-leading training in networking, security, and troubleshooting. Enjoy competitive pay, flexible remote work, and career advancement opportunities. Join our team of tech professionals and become an expert in resolving technical challenges for clients nationwide.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Document troubleshooting steps and resolution details in CRM systems
- Collaborate with Tier 2 engineers for complex problem escalation
- Conduct system diagnostics and perform remote repairs
- Train end-users on software applications and security protocols
- Monitor ticket queues and maintain SLA response times
- Participate in continuous learning and skill development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer proficiency with Windows/Mac OS
- Ability to work independently in a remote setting
- Customer service mindset and patience
- Reliable high-speed internet connection
- Willingness to complete paid 8-week training program
- Passion for technology and continuous learning