Job Description
Join ConnectSphere Solutions as a Remote Technical Support Specialist and experience the freedom of working from home with all equipment provided! We're seeking dedicated professionals to deliver exceptional technical assistance to our clients across the Southeast. Enjoy a fully remote role with competitive benefits, career growth opportunities, and a supportive team environment.
As a key member of our customer success team, you'll troubleshoot complex technical issues, guide customers through resolutions, and contribute to our industry-leading service standards. This full-time position includes a comprehensive equipment package (laptop, headset, peripherals) and requires no upfront investment from you.
ConnectSphere Solutions is committed to fostering an inclusive workplace where innovation thrives. We offer health insurance, retirement plans, and professional development stipends to support your long-term success. Ready to build your career in tech without leaving your home? Apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients via phone, chat, and remote access
- Document technical solutions and customer interactions in CRM systems
- Collaborate with Tier 2 engineers to escalate complex troubleshooting cases
- Conduct remote system installations and configuration for new clients
- Train customers on using provided equipment and software platforms
- Monitor system performance and proactively address potential disruptions
- Maintain detailed knowledge base documentation for internal teams
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- CompTIA A+ or equivalent industry certification required
- Proficiency with Windows/macOS, networking protocols, and cloud platforms
- Exceptional verbal/written communication and customer service skills
- Ability to troubleshoot complex issues with minimal supervision
- High-speed home internet connection (minimum 100 Mbps)
- Flexible availability to cover extended hours during peak periods
- Experience with ticketing systems (Zendesk, ServiceNow) preferred