Job Description
Are you a problem solver based in Milwaukee?
Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our elite, fully remote team. This is an immediate hire opportunity for a proactive professional who excels in a fast-paced environment.
**What You Will Do:**
Provide exceptional technical support to our clients via phone and email. Diagnose and resolve software and hardware issues efficiently. Document solutions in our CRM system. Educate customers on product features and best practices. Collaborate with the engineering team to escalate complex issues.
**Why You'll Love It Here:**
* **Fully Remote:** Work from the comfort of your Milwaukee home.
* **Immediate Start:** Don't wait—apply today and begin next week.
* **Competitive Compensation:** Earn between $22.00 and $28.00 per hour based on experience.
* **Modern Culture:** Join a forward-thinking company that values work-life balance.
If you have a passion for technology and customer service, this is the role for you.
Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our elite, fully remote team. This is an immediate hire opportunity for a proactive professional who excels in a fast-paced environment.
**What You Will Do:**
Provide exceptional technical support to our clients via phone and email. Diagnose and resolve software and hardware issues efficiently. Document solutions in our CRM system. Educate customers on product features and best practices. Collaborate with the engineering team to escalate complex issues.
**Why You'll Love It Here:**
* **Fully Remote:** Work from the comfort of your Milwaukee home.
* **Immediate Start:** Don't wait—apply today and begin next week.
* **Competitive Compensation:** Earn between $22.00 and $28.00 per hour based on experience.
* **Modern Culture:** Join a forward-thinking company that values work-life balance.
If you have a passion for technology and customer service, this is the role for you.
Responsibilities
- Provide Tier 1 technical support via phone, email, and live chat.
- Diagnose and resolve hardware and software issues for remote clients.
- Document customer interactions, issues, and resolutions in our CRM system.
- Guide customers through complex technical processes and troubleshooting steps.
- Educate users on product features and best practices to prevent future issues.
- Escalate unresolved issues to the engineering team with detailed logs.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- 1-2 years of experience in customer support, help desk, or technical support roles.
- Strong troubleshooting skills and technical aptitude.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a dedicated home office space.