Job Description
Are you a night owl looking for the perfect work-life balance? ApexTech Solutions is currently hiring a Remote Technical Support Specialist for our high-growth night shift team. This role is based in our Charlotte, NC hub, serving the broader Virginia and North Carolina markets.
We offer a competitive salary, comprehensive benefits, and the flexibility to work from the comfort of your home. If you have a passion for technology and enjoy helping people solve problems, we want to hear from you.
Why Join Us?
- Flexible Remote Schedule (Night Shift)
- Competitive Pay & Performance Bonuses
- Health, Dental, and Vision Insurance
- Professional Development Opportunities
Responsibilities
- Troubleshooting: Diagnose and resolve hardware, software, and network issues for remote clients in Charlotte and Virginia.
- Support Channels: Provide exceptional customer service via chat, email, and phone during night hours.
- Documentation: Maintain accurate and detailed logs of all technical interactions and resolutions in the ticketing system.
- Collaboration: Work closely with the day-shift team to ensure seamless continuity of support.
- Process Improvement: Identify recurring issues and suggest improvements to our technical documentation and support procedures.
Qualifications
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM EST).
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Experience: Previous experience in customer support or technical troubleshooting is preferred.
- Skills: Strong understanding of Windows, macOS, and mobile operating systems.
- Communication: Excellent verbal and written communication skills with a focus on professionalism.