Job Description
About the Role:
We are looking for a dedicated Remote Technical Support Specialist to join our team in San Antonio, TX. If you excel in a fast-paced environment and enjoy solving complex technical issues, we want to hear from you. We offer a comprehensive package including fully paid company equipment to ensure you have the best tools for remote work.
As a key member of our support team, you will manage weekend shifts to ensure our clients receive uninterrupted service. This is a fully remote position, but you will be aligned with our San Antonio hub.
Why Join Us?
• Equipment Provided: We provide a high-performance laptop, noise-canceling headset, and monitor stipend.
• Weekend Flexibility: Enjoy your weekdays off while earning a competitive rate.
• Growth Opportunities: Clear path for advancement into Senior Engineering roles.
Responsibilities
- Provide remote technical support to customers experiencing hardware and software issues via chat, email, and phone.
- Diagnose and resolve connectivity problems, account access issues, and device malfunctions efficiently.
- Maintain accurate documentation of all support tickets and resolutions in our CRM system.
- Collaborate with the on-site IT team in San Antonio to escalate complex hardware repairs.
- Stay updated on the latest software patches and security protocols to ensure client data safety.
- Deliver exceptional customer service, adhering to our brand standards and SLAs.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in technical support or customer service is a plus.
- Must be available to work weekend shifts (Saturday and Sunday).
- Strong proficiency with Windows and macOS operating systems.
- Excellent written and verbal communication skills in English.
- Self-motivated with the ability to troubleshoot issues independently.