Job Description
Join our dynamic remote team as a Weekend Customer Support Specialist at MemTech Solutions! We're seeking a tech-savvy professional to deliver exceptional service during weekend shifts while working from the comfort of your Memphis home. This role offers competitive compensation, flexible scheduling, and growth opportunities in a rapidly expanding tech company. If you're passionate about problem-solving and thrive in fast-paced environments, we encourage you to apply today.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts (Sat-Sun)
- Troubleshoot technical issues for enterprise software clients
- Document cases in CRM systems with detailed resolution notes
- Collaborate with weekday teams for seamless handoffs
- Identify trends in customer feedback to improve service quality
- Adhere to SLAs and maintain 95%+ customer satisfaction metrics
Qualifications
- 3+ years in technical customer support or IT helpdesk roles
- Experience with remote work tools (Zoom, Slack, Zendesk)
- Strong troubleshooting skills for SaaS applications
- Excellent written and verbal communication abilities
- Ability to work independently during weekend shifts
- CompTIA A+ or equivalent certification preferred
- High-speed internet and quiet home office setup required