Job Description
Join our innovative Baltimore-based team as a Remote Weekend Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service while enjoying work-life balance. This role offers the flexibility of remote work with competitive compensation and growth opportunities. As a key member of our support team, you'll resolve customer inquiries with empathy and expertise, contributing to our mission of delivering world-class service. Enjoy weekends off during the week and become part of a culture that values both results and well-being.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels with professionalism and accuracy
- Troubleshoot technical issues and provide step-by-step solutions for software/hardware problems
- Document customer interactions and maintain detailed case records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer escalations
- Continuously update knowledge base articles to improve self-service resources
- Monitor support metrics and identify opportunities for process improvements
Qualifications
- Minimum 2 years of customer support or technical support experience
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and helpdesk software
- Excellent written and verbal communication skills with strong problem-solving abilities
- Ability to work independently and manage time effectively in a remote setting
- Reliable high-speed internet connection and quiet home office environment
- Experience with remote collaboration tools (Slack, Microsoft Teams)
- Must be available to work Saturday and Sunday shifts (8 AM - 8 PM EST)