Job Description
Join Peak Connect Solutions as a Remote Weekend Customer Support Specialist and become a vital part of our award-winning team! We're seeking a dedicated professional to deliver exceptional service to our clients during weekend shifts while enjoying the flexibility of remote work. This role is perfect for individuals seeking work-life balance without compromising on career growth. You'll work from the comfort of your home in Colorado Springs, supporting customers across the Rocky Mountain region with our innovative SaaS platform. Enjoy competitive compensation, comprehensive benefits, and the opportunity to thrive in a supportive virtual environment.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts (Sat-Sun)
- Resolve technical issues for enterprise clients using proprietary software systems
- Document interactions and track metrics in CRM platforms for continuous improvement
- Collaborate with weekday teams to ensure seamless service continuity
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- 3+ years of customer support experience with remote work exposure
- Proficiency with CRM tools (Salesforce, Zendesk) and troubleshooting software
- Strong problem-solving skills with ability to diagnose technical issues remotely
- Excellent written and verbal communication skills
- High-speed home internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Valid US work authorization and Colorado residency