Job Description
Join TechSolve Inc.'s award-winning remote team and transform your weekends into rewarding opportunities! We're seeking passionate Customer Support Specialists to deliver exceptional service during weekend shifts while working fully remotely from Detroit. Enjoy flexible scheduling, premium benefits, and the chance to make a real impact—all while maintaining your weekday freedom. Our collaborative culture values work-life balance and professional growth, making this the perfect role for weekend warriors seeking meaningful remote work.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts (Sat/Sun)
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with weekday teams to ensure seamless customer handoffs
- Identify process improvement opportunities and share actionable insights
- Uphold company SLAs while maintaining 95% customer satisfaction metrics
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- 1+ years of customer service experience with remote work exposure
- Exceptional written and verbal communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- High-speed internet connection and dedicated home office setup
- Ability to troubleshoot technical issues independently
- Flexibility to work alternating weekend shifts (Sat/Sun)
- Valid Michigan work authorization and US residency