Job Description
Join our award-winning remote team as a Weekend Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service during high-demand weekend hours. This flexible role combines competitive pay with work-from-home convenience in Nashville's thriving tech corridor. Enjoy weekends free while earning $22-$28/hr plus performance bonuses. Full training provided on our cutting-edge CRM platform.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during weekend shifts
- Resolve technical issues and process orders using proprietary software
- Document interactions in CRM system with precision and attention to detail
- Collaborate with weekday teams to maintain service continuity
- Meet/exceed KPIs for response time and customer satisfaction
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with ticketing systems (Zendesk, Freshdesk) preferred
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Weekend availability (Sat/Sun, 8am-8pm CT)
- Tech troubleshooting aptitude for common software issues