Job Description
Unlock Your Potential with a Flexible Remote Career
Are you a tech-savvy problem solver looking for the perfect work-life balance? Apex Systems is seeking a highly motivated Remote Weekend IT Support Specialist based in Oklahoma City, OK.
Join a forward-thinking team where you can leverage your technical expertise without the Monday-Friday commute. We offer a premium weekend shift structure designed for efficiency and autonomy.
Responsibilities
- Resolve Complex Issues: Troubleshoot hardware, software, and network connectivity problems for remote users.
- Manage Ticket Volume: Prioritize and resolve IT service tickets within the agreed Service Level Agreement (SLA).
- System Maintenance: Execute scheduled backups, patch management, and security audits during off-peak hours.
- Documentation: Maintain detailed records of technical issues, resolutions, and user feedback.
- Collaboration: Work closely with the on-site team to ensure seamless 24/7 operational continuity.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- Experience: Minimum 2 years of experience in IT support or help desk environments.
- Technical Skills: Proficiency in Windows, macOS, Office 365, and cloud platforms (AWS/Azure).
- Communication: Excellent written and verbal communication skills with a customer-first mindset.
- Self-Starter: Ability to work independently with minimal supervision in a remote setting.