Job Description
Are you a dedicated problem-solver looking for flexibility? Apex Systems is seeking a skilled Remote Weekend Technical Support Specialist to join our elite team in Virginia Beach. We bridge the gap between exceptional customer service and advanced technical troubleshooting, all from the comfort of your home.
In this role, you will manage critical support tickets during off-peak hours, ensuring our clients experience zero downtime. We provide a premium remote work environment with the latest tools and equipment, allowing you to thrive without the commute.
Responsibilities
- Provide exceptional remote technical troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming support tickets efficiently while adhering to strict Service Level Agreements (SLAs).
- Document detailed case notes and resolutions in our CRM system for future reference.
- Collaborate with the weekday support team to ensure seamless issue escalation and resolution.
- Conduct quality assurance checks on your own work to maintain high customer satisfaction scores.
- Stay updated on new software releases and company policies to provide accurate guidance.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 1 year of experience in technical support or help desk roles.
- Reliable, high-speed internet connection and a dedicated, quiet workspace.
- Must be available to work full weekends (Saturday and Sunday).
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn) is a plus.