Job Description
Join TechNova Solutions as a Weekend Remote Support Specialist and become an essential part of our customer success team! This fully remote position offers the flexibility to work from anywhere in the Seattle metro area while delivering exceptional technical support to our global clients. Enjoy competitive compensation, comprehensive training, and a collaborative virtual environment designed for high achievers.
Why TechNova Solutions?
- Industry-leading remote work culture with cutting-edge tools
- Performance-based bonuses and growth opportunities
- Comprehensive health benefits for part-time employees
- Recognition programs for top performers
Responsibilities
- Provide Tier 2 technical support for enterprise software via phone, chat, and email during weekend shifts (Saturday/Sunday)
- Diagnose and resolve complex system issues using remote access tools
- Document all interactions and resolutions in our CRM system with precision
- Collaborate with on-call engineers during critical incidents
- Contribute to knowledge base articles and improvement initiatives
- Monitor system health metrics and proactively address potential issues
Qualifications
- 3+ years of technical support experience with enterprise software
- Proven ability to troubleshoot complex SaaS applications
- Strong written and verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently during weekend shifts (6 AM - 6 PM PT)
- Customer-first mindset with exceptional problem-solving abilities