Job Description
Are you a problem-solver seeking the perfect work-life balance? Apex Digital Solutions is looking for a detail-oriented Weekend Remote Technical Support Specialist to join our high-performing team. Based in San Diego, you will enjoy the flexibility of working from home while supporting our enterprise clients with critical weekend maintenance and issue resolution.
Why Join Us?
- Work remotely with a competitive hourly rate.
- Enjoy the stability of weekend shifts with no on-call requirements.
- Be part of a modern, collaborative tech culture.
- Comprehensive benefits package for eligible employees.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat during weekend shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users.
- Document all customer interactions, resolutions, and troubleshooting steps in the CRM system.
- Collaborate with the Monday-Friday engineering team to ensure seamless service continuity.
- Identify recurring technical trends and escalate them to product management for improvement.
- Maintain a high level of customer satisfaction (CSAT) scores during busy weekend periods.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is a plus.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Must be available to work alternating weekends (e.g., Saturday & Sunday) on a rotating schedule.
- Strong proficiency with Microsoft Office Suite and remote desktop tools.
- Excellent written and verbal communication skills with a focus on empathy and clarity.
- Ability to work independently in a remote environment with minimal supervision.