Job Description
Are you a tech-savvy problem solver looking for a flexible schedule?
Apex Digital Solutions is seeking a dedicated Remote Weekend IT Support Specialist based in Tampa, FL. We are looking for someone who thrives in a self-directed environment and can deliver exceptional technical support during off-hours.
In this role, you will act as the first line of defense for our clients, ensuring business continuity by resolving critical technical issues remotely.
Responsibilities
- Provide remote technical support and troubleshooting for hardware, software, and network issues.
- Manage and respond to helpdesk tickets during weekend hours with a focus on rapid resolution.
- Collaborate with the on-site team in Tampa to escalate complex issues and share knowledge.
- Perform routine system maintenance and updates to ensure security and performance.
- Maintain accurate documentation of all support interactions and resolutions.
Qualifications
- Minimum of 1-2 years of experience in IT support or helpdesk.
- Strong understanding of Windows and macOS operating systems.
- Ability to work independently with minimal supervision during weekend shifts.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and home office setup.