Job Description
Join our award-winning remote team as a Weekend Support Specialist! We're immediately hiring for flexible weekend shifts in Boston and Texas. Work from home while providing exceptional technical support to Fortune 500 clients. Enjoy competitive pay, comprehensive training, and career advancement opportunities in a dynamic tech environment.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access during weekend shifts
- Troubleshoot complex software/hardware issues for enterprise clients
- Document cases meticulously in CRM systems with SLA compliance
- Collaborate with global teams to resolve escalated incidents
- Maintain 95%+ customer satisfaction metrics through proactive communication
- Continuously update knowledge base with troubleshooting solutions
Qualifications
- 2+ years technical support experience with remote work exposure
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Windows/macOS/Linux environments
- Exceptional problem-solving and written communication skills
- Weekend availability (Sat/Sun 8am-8pm ET/CT)
- Reliable high-speed internet and quiet home office setup
- Experience with Zendesk/Salesforce preferred