Job Description
Join NexusTech Solutions as a Remote Weekend Support Specialist and become part of our award-winning team! We're seeking dedicated professionals based in Illinois to deliver exceptional technical support during weekend shifts. Enjoy the flexibility of remote work while making a direct impact on our Chicago-based clients. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment.
Responsibilities
- Provide remote technical support to clients via phone, chat, and email during weekend shifts (Sat-Sun)
- Diagnose and resolve hardware/software issues with efficiency and professionalism
- Document all interactions and resolutions in our CRM system
- Collaborate with weekday support teams for seamless handoffs
- Escalate complex issues to senior engineers with detailed context
- Conduct proactive system checks to prevent weekend disruptions
- Maintain high customer satisfaction scores (CSAT >95%)
Qualifications
- 3+ years of technical support experience in a remote environment
- Strong troubleshooting skills for Windows/macOS and cloud platforms
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Proven experience working independently with minimal supervision
- Ability to work flexible weekend shifts (6 AM - 6 PM CST)
- Must be physically located in Illinois (Chicago metro area preferred)
- Proficient in Zendesk and JIRA support tools