Job Description
Are you looking for a rewarding career that offers the flexibility of work from home opportunities with a reliable weekend shift? Apex Tech Solutions is hiring a dedicated Remote Weekend Support Specialist based in Cleveland, OH.
We are a rapidly growing technology firm seeking individuals who excel in high-pressure environments and possess a passion for helping others. In this role, you will be the first line of defense for our clients, ensuring technical issues are resolved efficiently while enjoying the work-life balance of weekend hours.
Why Join Us?
- 100% Remote Work: Work from your home office in Cleveland.
- Weekend Flexibility: Enjoy your weekdays free with a consistent Saturday and Sunday schedule.
- Competitive Pay: Earn between $22.50 and $32.00 per hour based on experience.
- Professional Development: Access to top-tier training and career advancement paths.
Responsibilities
- Provide exceptional technical support to customers via chat, email, and phone during weekend shifts.
- Diagnose and troubleshoot hardware and software issues for our client base.
- Document all interactions and resolutions in our CRM system accurately.
- Collaborate with the on-site engineering team in Cleveland to escalate complex issues.
- Maintain a high level of customer satisfaction by resolving tickets within established SLA guidelines.
- Stay updated on the latest technology trends and internal knowledge base updates.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum of 1 year of experience in technical support or customer service.
- Reliable high-speed internet connection and a quiet workspace are mandatory.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Proficiency in Microsoft Office Suite and basic troubleshooting protocols.